FAQS & TIPS >


You have questions? We have answers.


Do I need insurance?

If your goods are valuable enough to store they are valuable enough to insure. Do not assume that your home contents insurance covers stored goods.

What happens if I do not pay?

If you do not pay your fees, we will over-lock your storage space and you will be denied access until you are up to date on your payments. If you continue to not make payment, we can, under the standard self-storage agreement, reserve the right to auction your goods to recover money owed.

What is the method of payment?

Direct deposit into our bank account, Bank account number will be on the application form we send, when you contact us about renting a unit.

Do you send an invoice?

On request we can generate an invoice for you via email.

How does billing work?

You are required to make the first payment of one month in advance before we give you an access card. From then on wards you may pay either weekly, fortnightly, monthly or annually in advance.

What can I store in my storage unit?

You can store almost anything as long as you can fit it into the space and it does not leak or give off noxious fumes. Bottled and canned products are allowed. You cannot store perishables such as fresh food or packaged food products. You cannot store flammable or combustible liquids or illegal goods.

Who keeps the key?

You do. Your personal padlock secures the locking system on your storage unit door. The premises are accessed and secured via a monitored swipe card access and the above mentioned security system.

What is the process of moving in?

You may move in any time, after you have signed and returned our agreement along with one month’s rent in advance.

What size storage units are available?

Each facility varies slightly in unit sizes, however we can cater to most needs. Ranging from smaller household items to larger things like cars, boats and caravans. We are bound to have a unit to suit your needs

How much does it cost?

The cost is dependent upon the size of the storage unit. Please contact us for availability and quote.

Do you organise removalist’s?

No you will need to organise that yourself.

Do you have security?

Yes, most of our facilities require a swipe card for access, with barbed wire fencing surrounding the complex. Each unit is individually locked and in order to increase security access is restricted to 7am – 7pm. If the complex has shipping containers on site, they are each fitted with easy open door handles.

Are my goods safe from the elements?

Yes, our units are weather proof to ensure you belongings stay safe, dry and humidity free. If you want more information to ensure your goods are safe from the elements, visit our Helpful Hints page.

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